FAQ

As a Hurray, We're Open! gift, everyone enjoys free shipping through December 31, 2025.

As of 2026, customers will select their preferred shipment method at checkout. Orders of $150 CDN before taxes will receive free shipping. We only ship within Canada at this time.

Orders will be shipped within 3 business days of placement. Need it sooner? Please email us at hello@nananda.shop, and we will work together to see what we can do.

We are not responsible for any items lost or delayed in transit. We are unable to replace or refund stolen packages or unretrieved packages that have been confirmed as delivered.

If you would like to return an item, please email us at hello@nananda.shop within 3 days of receiving your order. Please provide your order number, the item(s) you would like to return, and whether you would prefer an exchange, store credit, or a refund. 

Items must be returned within 10 days of delivery to receive a full refund. All items must be unused, in their original packaging, and in resaleable condition. We reserve the right to deny a return if it does not meet our return policy.

Sale items, pantry goods, apothecary and candles are final sales. Original shipping fees are non-refundable. The return shipping costs are the customer's sole responsibility. 

British Columbia and Ontario residents are subject to full sales tax; residents of other provinces and territories are subject to GST.